Nutec Hardware — Return & Refund Policy

Change-of-mind returns

Contact us within 3 calendar days of delivery or collection to request a return of standard products. Items must be unused, uninstalled, uncut and in their original condition, with proof of purchase.

Customers pay the direct return transport cost for change-of-mind returns. A restocking fee of 10% of the returned product price applies to eligible change-of-mind returns where permitted by law.

Exclusions

Change-of-mind returns exclude custom-made, cut-to-size and specially ordered products. These exclusions do not limit statutory rights relating to defective or incorrectly supplied goods.

Damaged, defective or incorrect goods

Contact us promptly with your order number, details and photographs where available. We will arrange assessment and any applicable return transport.

Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months of delivery at our expense, without penalty, for the applicable repair, replacement or refund.

Refunds and exchanges

Eligible refunds are returned through the original payment method. Store credit may be offered as an alternative with the customer’s agreement. Exchanges depend on stock availability.

How to request a return

Email enquiries@nutechardware.com or call 087 551 1423. Contact us before arranging transport so we can confirm the receiving branch and return instructions.

This policy does not restrict rights under applicable South African consumer or electronic-commerce legislation.